Legal

Refund Policy

Last updated: 2 November 2026 · Proposed wording pending your final policy decisions before purchases open.

Oi Panda is digital Mac software sold by John Cain trading as Oi Panda. Payments are processed by Lemon Squeezy as merchant of record.

How to request help or a refund

Email hello@oipanda.io with:

• Subject line including “Refund” or “Purchase help”
• The email address used at checkout
• Approximate purchase date
• A short description of the issue (for example: won’t launch on a supported Mac)

We will try to help you run the app on a supported system first. If we cannot resolve a qualifying issue, we can request a refund through Lemon Squeezy to the original payment method.

Eligibility

Refund handling follows Lemon Squeezy’s processes as merchant of record, plus any statutory consumer rights that apply where you live. Contact support if the app does not run on a supported Mac or you need purchase help—we’ll work through the issue and pursue a refund when appropriate. This page does not limit non-waivable consumer rights.

Licenses after refund

If a refund is issued, your license may be revoked and you should stop using the software and remove it from your Macs.

Chargebacks

Please email support before filing a chargeback so we can help or refund when appropriate.